Emeryville, Calif., August 20, 2003 — RACO Manufacturing and Engineering Company of Emeryville, CA, announces the expansion of its product line with the development of a new wireless remote maintenance, monitoring, control and alarm notification system, AlarmAgent.com. This cost-effective, easy-to-set-up service will allow field, plant and other personnel to collect, access and easily view data from their monitored equipment 24-hours a day, from any Internet-connected PC or other Web-enabled device, via a secure central Web site.

All hardware and interface software has been internally designed and developed by RACO engineers to be used exclusively for AlarmAgent.com. This allows RACO to capitalize on the monitoring and data delivery experience gained in the development of the entire RACO product line, as well as to easily make modifications and updates as the technology grows. In addition, RACO designed the Web interface to provide users with a reliable and dynamic means to manage the generation, delivery, escalation and acknowledgement of remote data and alarm messages, as well as to allow for easy equipment configuration and manipulation.

Users will benefit from AlarmAgent.com's timesaving functionality, relevant data reports and security features. Personnel will enjoy the ease of being able to simultaneously configure multiple RTUs via the Web site without the need to visit the RTU locations. Configurable parameters include recipient calling lists and duty roster, multi-tier alarm escalation sequences, reporting modes, input channel alarm criteria and others. For detailed analysis and charting, users will also have the ability to view and download a variety of reports on alarms, maintenance data, pump station flows, operating efficiencies and other types of events/activities. And, for added piece of mind, the Web site is implemented redundantly at two geographically separate, secure Network Operation Centers.

"It's a new realm of functionality in monitoring and alarm notification solutions," stated James Brown, Vice President of Sales and Marketing at RACO Manufacturing and Engineering Company. "The addition of this wireless service allows RACO to provide our customers with the exact solution their remote communication situation requires, while maintaining the level of customer support and service they have come to expect from RACO."

For over 50 years and with more than 30,000 installation locations, RACO Manufacturing and Engineering Company of Emeryville, Calif. has provided municipalities, industry and government with a wide variety of high quality, reliable remote communications systems and RTUs for data logging, alarm autodialing, remote monitoring, reporting and control. For more information, contact RACO at 1400 62nd St., Emeryville, CA 94608; Ph: 800-722-6999; Fax: 510-658-3153; e-mail: sales@racoman.com; or visit www.racoman.com.

< Back to News main page